|
||
|
||
 |
||
 |
||
 |
|
||||
| UK Vending Telephone Support | ||||
A pleasure to do business with us. Honestly….just one, simple call for everything
Email
us your query |
||||
| UK Vending On Line Support | ||||
|
The one place on line for everything
Place your order on our Shop |
||||
| UK Vending Customer Service | ||||
|
A 21st Century company with old fashioned standards. How do we make sure you get service & support you really need? Read on: Your satisfaction drives everything that we do. Our machines won't let you down, and neither will we. From drinks ordering to every other aspect of our service you are the most important person in our business. UK Vending has been in business for 40 years. We pride ourselves on our customer service. But of course we are going to say that aren't we? The question is why should you believe us? The answer? Simple: Because providing excellent customer service is core to our business, we have not only grown to be one of the biggest players in this business over the past 40 years, WE LASTED FOR FORTY YEARS when others in the massively competitive vending industry came and went - and only we lasted. We lasted through three major recessions and nine prime-ministers - simply because we clearly do understand how to keep our customers, real people just like you, happy - WE PROVIDE A SERVICE THAT IS UP TO A STANDARD NOT DOWN TO A PRICE and we do not just want to stay in business for another forty years, we want to stay in business with YOU as our customer for another forty years. That means we must focus on the service and the quality we provide - WHY? Because we know that you will. |
||||
| UK Vending TECHNICAL SUPPORT | ||||
Everyone claims great service, who can you trust Please do not take just our word for it. UK Vending's amazing service team constantly monitors customer satisfaction and, with the vast majority of our customers rating our service A!, you can see why we tend to keep the business of some of the UK's most demanding workplaces. What happens when I call? Your call to our Help Desk allows us to diagnose your problem over the phone. Sometimes, if it helps you, we can talk you through how to fix simple faults, if not we will send one of our expert Field Service Team to visit you. Just how good are our engineers? Every member of the Field Service Team is highly trained - not just technically but also in the finer arts of customer service. Each visit brings with it a wealth of experience and technical knowledge along with politeness and a friendly manner. Each team member is H&S conscious and will abide by your rules when on your premises. Did we mention efficiency? Fast, courteous, effective - says it all… And how local to you are they? It's a truly nationwide service strategically located throughout England, Scotland and Wales (and soon N. Ireland and Ireland) that responds swiftly to your needs. Each visit is not just an opportunity to fix a fault but also carry to out preventative work whilst on-site thus further improving the reliability and cleanliness of your machine. A first time fix? Unlike many service agreements our 8-hour technical response doesn't mean a visit to your site that ends in a delay to order parts. Our engineers carry an extensive range of parts so that we fix the fault on the first visit. |
||||
| UK Vending Reliablitity | ||||
|
When it comes to RELIABILITY we find simplicity is the key. Paradoxically, we can prove that our machines are the most reliable in the market - paradoxical because: sophisticated as they are and 21st century though they be - simple to maintain and reliable in every sense is what we and all our customers find. Once you've decided on your vending machine, you just want it to do its job. Our choosen vending machines are up to 6 times more reliable than our competitors - believe it or not a tally is maintained and OUR MACHINES - ARE THE MOST RELIABLE Our machines harness the latest technology to ensure there are fewer moving parts than the alternative and no mixing of ingredients in the box. So that means fewer headaches and fewer service delays for you. In fact, our machines average 18 months between any small issues arising, and many perform even better for even longer without a hitch - and as they're also super-fast to restock and clean, all YOU need to worry about is which delicious drink to try next. Our machines simply won't let you down
|
||||
|
||||
| UK Vending Service lies in four features: | ||||
|
Our success and why perhaps you should consider us as your supplier of vending systems lies in four things we do that collectively are unique to us: 1. We actively listen We always encourage our customers to rate our service - performance criteria exist against which we have our customers rate us and anything less than10 out of 10 triggers action. 2. We are personally accountable Our management and customer service teams have their own performance evaluated on the basis of the scores our customers give us. The result is that we take your satisfaction very seriously and very personally. 3. Who we recruit and how we motivate them UK Vending seeks only to recruit, train and retain the very best possible people. We have an ongoing training programme and we monitor for improvement - continual improvement in every area of our dealings. 4. Systems and processes that work for you When ordering on-line, all our talented, committed people have all the tools they need to give you the very best service possible. The result is that our customer service team really is a 'one stop shop'. Whether dealing with drinks orders, general enquiries, machine sales or servicing or invoicing matters, they'll address your needs quickly and effectively - and our processes tell us how well we have done and what we can still do better - and even if it is still possible to do it better - because if it is, we are going to try. |
Terms & Conditions
