UK Vending: Flavia 400

Q. I can see that my machine needs to be de-scaled. What should I do?
A. Simply follow the de-scale instructions. Click here to view.
The FLAVIA^® de-scaling kit is available via our Customer Service team - please ring 0845 3309696.

Q. My FLAVIA^® SB100 Drinks Station is not working. What should I do?
A. You may find these trouble-shooting guidelines helpful.
Click here to view.Otherwise, please get in touch with our Customer Service team on 0845 3309696.

Q. How long is the warranty on my SB100 Drinks Station?
A. The SB100 comes with a one year warranty which covers mechanical and electrical breakdown excluding build up of lime scale.
Contact our Customer Service team on 01634 305555 and they will arrange a replacement.

Q. I need to return my machine. How should it be packaged?
A. All water should be drained from the machine before packaging. If possible, please retain original packaging for return use. Otherwise, wrap it in a polythene liner and place in a cardboard carton at least 50cm larger all around the Drinks Station. Pack all around the Drinks Station with suitable filling material such as polystyrene pieces.

Q. How long does the FLAVIA^® SB100 take to heat up?
A. 4 minutes.

Q. How many drinks does the FLAVIA^® SB100 Drinks Station make before it needs to be refilled?
A. The tank holds 0.8 gallons of water. This should make at least 13 FLAVIA^® beverages.

S400 Technical Information

Q. How long does it take to brew a cup of FLAVIA^® tea or coffee?
A. Between 30 seconds and 45 seconds depending on the desire drink strength.

Q. How long will my FLAVIA^® Drinks Station last?
A. Average Drinks Station life depends on many factors including care, maintenance, and usage volume.

Q. Does the FLAVIA^® system require a lot of maintenance?
A. No. The state-of-the-art FLAVIA^® system, an innovation of Mars, Incorporated, is engineered for ease of use and unmatched reliability. With the self-contained Filter pack , there are no grounds to measure, filters to discard, or coffee pots to empty and clean, eliminating daily maintenance.

Q. How do I clear a jammed Filter pack in my FLAVIA^® Creation 400 Drinks Station?
A. If a Filter pack gets jammed in the door of a Creation 400 Drinks Station, the door can be removed by pulling outwards on the lower edge. Access is then gained to the Filter pack .

Q. Will my FLAVIA^® machine burn out if it runs dry?
A. No.

Q. How often does my FLAVIA^® machine need servicing?
A. FLAVIA^® machines are some of the most reliable beverage machines available. We recommend a de-scaling routine every 6 months on average to keep your machine in tip-top condition.

Drinks Info

Drink Product Information

Q. How long will my drinks stay fresh?
A. The FLAVIA^® Filter pack is hermetically-sealed from light and air to provide freshness in every drink.

Q. How does FLAVIA^® ensure the freshness of its beverages?
A. By sealing its ground coffees and leaf teas in patented, single-serve FLAVIA^® Filter packs, which keep out harsh sunlight, oxygen and other hazards.

Q. Can I use all the Filter packs in my machine?
A. All FLAVIA^® Filter packs work in all FLAVIA^® machines.

Q. Are soups available?
A. Currently, we do not have a soup beverage available in the FLAVIA^® drinks range.

Q. Are iced drinks available?
A. Yes. All drinks can be iced by using the espresso button to brew your favorite FLAVIA^® beverage into a full cup of ice.

Q. Are espresso and cappuccino available?
A. Yes. We have the best espresso and cappuccino available for the FLAVIA^® Creation 400

Q. Can I order sweeteners, creamers or milk?
Yes. In the Product Menu, FLAVIA^® creamers are available.

Q. Where can I find out more about FLAVIA^® teas and coffees?
A. There is a wealth of interesting facts and figures in About Coffee and About Tea

Q. What temperature are the drinks?
A. 82 -88 C

Q. What new products will you have?
A. We are constantly developing new products in response to customer demand. If you have any suggestions for new products, please send via our customer feedback section.