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Quality Policy

UK Vending Ltd is a leading Company in the supply of Coffee, Vending Machines and Water Coolers. The Company's mission is to provide refreshment services to every workplace in the South East, and in doing this, to meet and exceed our customer expectations.

UK Vending Ltd is a Quality Company We are totally committed to quality and have always put the customer first in all that we do.

Quality means providing excellence for all customers with products and services which fully satisfy their requirements.

We recognise the importance to its future of adopting a strategy, which bases the development of its business on the pursuit of quality throughout the organisation.

This commitment to quality is based on the principle that the effective and consistent implementation of operational systems, which reflect both customer, and business requirements, will result in the continuous satisfaction of customer needs.

It is the policy of the Company to achieve this through the continual improvement of the Company's activities by the planning, setting and implementation of specified and measurable quality objectives by the Management Team and the regular review of the effectiveness of the management system via the Management Review process.

This commitment is based on the implementation of a management system, which reflects the business requirements of the Company. This management system is defined in a documented management manual that provides clear standards and guidelines in all the appropriate areas of the Company's activities.

We endeavour to continually improve the quality of its products and services. This is achieved through regularly reviewing process performance against all customer expectations and through the full involvement of both employees and partners.

Displaying a real commitment to quality, led by the directors of the company. The day to day operation of the Quality System is the responsibility of all staff, and they are in turn responsible for the quality of their own work. Customer the centre of our actions Understanding the needs of our customers and working to fulfil them. Measuring and constantly working to improve customer satisfaction. Working fairly with customers, suppliers, business partners and staff. Developing our staff to make the best use of their abilities with permanent learning of skills and knowledge. Setting and supporting quality objectives which will stretch and challenge our staff. Continuously working to improve everything we do. Deliver the service in as cost effective a manner as possible, by adopting the best management practices. Provide a safe working environment for our staff through compliance with relevant legislation and guidelines; and a pro-active safety training programme to maintain an effective Service-wide safety awareness. Develop a positive and satisfying employment culture for our management and staff, incorporating all aspects of equal opportunities. Hygiene: It is obligatory for each employee to learn and keep the instructions regarding hygiene.

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